Returns & Exchanges
At Scratch Decor, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure your items have original tags attached and are in their original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original shipping box and include all original tags, accessories, and the provided packing slip.
Ship It Back
Affix the prepaid shipping label sent to your email and drop the package off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing